- CAN I UPDATE MY ORDER?
- WHAT IS MY ORDER STATUS?
- WHERE CAN I FIND MY ORDER NUMBER?
WHAT ARE YOUR DELIVERY TIMES?
Our delivery times are estimated and not guaranteed. They will always be estimated in business days (not counting weekends or holidays).
Scrunchiko are not held responsible for :
- Mistakes made by Australia Post
- Wrong addresses given by customer
- Damage to orders by Postal Service
- PO BOX issues
- Stolen packages after delivery
Scrunchiko use Australia Post ship your order through standard mail (unless stated otherwise). This can take up to 4-7 days
Scrunchiko uses Australia Post to ship your order through small Packet International Air. This can take anywhere up to 10-20 business days depending on your location
WHAT HAPPENS IF MY SCRUNCHIES ARE DAMAGED?
Products purchased from our website will require a photo image of the product in question. Once proven the product has a fault, the product may be returned for a repair please contact us email@example.com
DO YOU OFFER RETURNS?
Unfortunately due to the nature of your products, we are unable to accept returns, but if you are having any problems
HOW MUCH IS SHIPPING?
- Orders over $80 AUD will qualify for free shipping in Australia
- Orders over $80AUD outside of Australia will be charged for shipping depending on your chosen country and delivery method. Full price displayed at checkout
WHERE DO YOU SHIP?
- We ship WORLDWIDE!
- Shipping time may depend on location, shipment method and other factors
- Shipping options displayed at checkout
HOW IS MY PACKAGE SHIPPED?
Scrunchiko ships through standard mail with Australia Post unless stated otherwise. This can take anywhere between 3-10 days. Once the packages arrive in the hands of the carrier, arrival times are out of our control and the responsibility of the shipping service that has been selected.
Neither Scrunchiko or Australia Post are responsible for lost packages if your shipping address is entered incorrectly.
Scrunchiko is not responsible for lost or stolen packages