FAQs

 

You are shopping on our Australian page, all pricing is in Australian Dollars (AUD). GST is added to the order total for all shipments within Australia.
Customer and team orders are dispatched from Sydney and Melbourne.
All Australian and International orders are shipped with Australia Post or DHL. Once your order has been dispatched, you will receive a notification via email, including a tracking link, to follow your Scrunchiko.

 

DOMESTIC SHIPPING AUSTRALIA

 STANDARD

NSW, QLD, VIC

WA, SA, NT

2-3 days

2-4 days

$5.00
EXPRESS Australia wide 1-2 days

$12.00


INTERNATIONAL SHIPPING

STANDARD REST OF WORLD 2 Weeks* $20.00
EXPRESS
REST OF WORLD
3-4 Days*

$30.00 

*The above delivery times are an estimation provided by our shipping providers.

Please keep in mind, that for unforeseen circumstances, delays can occur on occasion, for which Scrunchiko cannot be held responsible*

Custom orders- If your require a custom order, not featured in our store, then 4 business days is applied for manufacture and processing. Order will only go into production once invoice has been finalised.


CHANGES TO YOUR ORDER
If you require any changes to your order, including address details and/or change of mind, please contact :
hello@scrunchiko.com

If your order has already been processed, Scrunchiko accepts no responsibility for incorrect details entered. However, our returns process is available for changes to incorrect items

RETURNS
Scrunchiko only accepts returns and exchanges on faulty, unworn products within 3 days of delivery (with photographic proof) to

hello@scrunchiko.com

Codewords- Please note that if a codeword is not placed in the discount box, and your order is processed, we accept no responsibility with honouring this codeword after process of order, even if the codeword is a current or long standing promotion.

PRIVACY

NexLevel Scrunch Pty Ltd understands and respects your privacy as per accordance with the Privacy Act 1988. This act explains the fundamentals on which we collect and store your personal data, through our database, for use of our website, or signing to newsletters that may appear in our store.

Personal information such as your name, contact details, and records from you will only by used to:
-process transactions and deliver products to you
-Communicate with you

-Maintain our business records

DISCOUNTS

Discounts in sale periods are only for the time of the sale period. Unfortunately, if you purchase your Scrunchiko before/after the sale has started/finished, we will not be honouring or extending this discount for your sale.

CONTACT

Any inquiries including sales/stockists please contact

Address - 9 Winning street kellyville NSW, 2155, Australia 

Email - hello@scrunchiko.com

Phone - 0451462304

Office hours

Monday- Saturday 8am- 6pm Sunday- closed

All times are shown in AEST