FAQs - Scrunchiko

FREE SHIPPING FOR ORDERS $80+

FAQs

Scrunchiko has one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below:

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Returns & Exchanges

We gladly accept returns and exchanges faulty products (photo proof to hello@scrunchiko.com) within 3 days of delivery.

​Privacy policy

We will only use your shipping and billing address, and contact information to:

  • Communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

​PAYMENT OPTIONS

Major credit cards, debit cards and PAYPAL, Apple Pay

Processing and shipping

Standard orders

All orders are handmade or made to order, making every item unique to the customer. Turn around time for ALL orders is 1-3 days to make the product- this does not take into account shipping times. If you require express delivery for an order, Express delivery next day shipping is available on request.

Custom orders

If you require a custom order, not featured on the shop page, then 5 business days for making and processing is applied. Custom order will only be processed once payment has been made.

Delivery Tracking

STANDARD shipping is tracked
EXPRESS shipping is tracked and the reference number is given to you once posted and lodged.

​DOMESTIC SHIPPING

All products are shipped from Sydney, Australia.
Domestic delivery dates are as follows:

shipping specs

INTERNATIONAL SHIPPING

Standard tracking available for:
USA, England, Asia, South America, Europe, South Africa
Express tracking available for:
USA, England

​CUSTOM ORDERS

Love the look but prefer a different colour? Are you interested in bulk orders for your sports team or business, please email hello@scrunchiko.com